Allen & Sons Auto Parts Calgary FAQ
1. How can I pay for my parts?
We accept VISA, MASTERCARD, AMEX credit cards & VISA DEBT securely through our online checkout. For Calgary Delivery phone orders, payment can be made with debit or credit at the door for in-stock items.
2. What if I do NOT have a credit card?
We accept E-Transfer and Cash on Delivery (Metro Calgary Only).
3. Privacy Statement:
Your personal information is securely stored with us. We do not sell or rent our customer databases.
4. Warranty on Parts:
All parts are warranted for 100 days, parts only, with unlimited mileage, excluding any parts not on the invoice (e.g., if an engine is sold with a water pump, only the engine is covered).
5. Prices:
All prices are updated regularly to ensure accuracy.
6. What if I order the wrong part?
If you accidentally order the wrong part, please contact us for a Return Authorization #. Returns must be made within 101 days, and all parts must be returned in their original packaging.
7. What if I receive the wrong part?
If we make an error in shipping, we'll rectify it at no extra cost to you. Call our Toll-Free number @ 1-888-236-5991 to arrange for the correct part to be shipped and return the incorrect part using the provided RMA#. We'll cover the return shipping costs.
8. What is a 'CORE' Charge?
A core deposit is usually added to certain products to ensure the return of rebuildable parts. Once the core is accepted as rebuildable, a refund is issued. If an item is eligible for a core deposit refund, it will be indicated in the item notes on our website.
9. What if I decide I don't want the parts?
If you change your mind, you can return unused parts within 101 days for a refund.
10. What if I receive a damaged box?
If the packaging is damaged upon receipt, please contact the shipping company immediately to file a claim. Then, notify us, and we'll assist you in exchanging or replacing the affected parts.
11. Do you ship internationally?
Yes, we do ship internationally, but it is limited to the United States of America and requires you to phone in the order @ 1-888-236-5991 8-5 MST.
12. Backorders:
If an item is temporarily out of stock, please contact our offices via email. We have alternative sources to find the parts you need.
13. "Part Not Found"
If you receive this message, please complete the form provided, and we'll check our other sources and get back to you.
14. Labour Coverage
Labor is not covered under normal warranty. Additional labor coverage is available at extra cost. Discounted or clearance items are not eligible for labor coverage. Please see our labor coverage policy for details.
15. Risk Exposure
There is inherent risk involved with any automotive mechanical parts. Here are the failure rates for different types of parts:
- Rebuilt: Less then 18 Percent
- Remanufactured: Less Then 12 Percent
- Brand new aftermarket: Less then 14 Percent
- Used: Less then 5 Percent
- Brand new from the original manufacturer: Less then 1 Percent