Return Policy - Allen & Sons Auto Recyclers Ltd

Return Policy: Allen & Sons Auto Recyclers Ltd

Thank you for choosing Allen & Sons Auto Recyclers. Your satisfaction is our priority. Please review our return policy for information on warranties, returns, and other important details.

Standard Warranty:

  • 101-day exchange warranty, unless an extended warranty is purchased.
  • Returns require a Return Merchandise Authorization number (RMA#).
  • Pickup requests for returns are scheduled next business day.

Warranty Details:

Engines:

  • Covered by a 101-day warranty against rod knock, cracked block, and excessive smoking.
  • Purchaser's responsibility to ensure correct installation, fluid levels, and prevention of overheating.

Transmissions:

  • Guaranteed to work properly at the time of purchase.
  • 101-day parts warranty; labor excluded.

Rear Ends:

  • Guaranteed to work properly at the time of purchase.
  • 101-day return window.

Labor:

  • Not covered unless labor insurance was purchased.
  • Not valid on discounted or clearance items.

Miscellaneous:

  • Body cuts are returnable; ensure correct cutting.
  • Used parts must be inspected by the buyer's mechanic.
  • No warranty on labor unless purchased at the time of item purchase.

Mileage:

  • Mileage is taken from the speedometer.

Electrical Items:

  • Must be programmed; customer's responsibility to pay for this.
  • Allen & Sons reserves the right to exchange or repair defective parts.

Condition of Returned Parts:

  • Parts must be returned in the same condition and packaging.

Incorrectly Ordered Items:

  • Online items ordered incorrectly are returnable.

Installation Requirements:

  • Expectation of installation by a licensed professional.
  • Follow all procedures outlined by the vehicle manufacturer.

Timing Belt Engines:

  • Timing belt type engines require a new timing belt at the time of installation.
  • Improper installation voids warranty.

Transmission Filters and Torque Converters:

  • Filters must be replaced before installation.
  • Torque converters are not preinstalled.

Seals & Gaskets:

  • Not covered under warranty; installer's responsibility to replace.

Labor Coverage:

  • Available at an additional cost.
  • Not valid on discounted or clearance items.

Failure Rates:

  • Rebuilt: 19 Percent fail rate
  • Remanufactured: 14 Percent fail rate
  • Brand new aftermarket: 14 Percent fail rate
  • Used: > 5 Percent fail rate
  • Brand new from the original manufacturer: > 1 Percent fail rate

Labor Insurance Policy Guide:

  • Only for catastrophic failure; excludes diagnostics, seals, gaskets, fluids, or programming.
  • Must be purchased in advance.

Labor Coverage Tiers:

  • $100 - $500 Labor Coverage
  • $200 - $1000 Labor Coverage
  • $300 - $1500 Labor Coverage
  • $400 - $2000 Labor Coverage
  • $500 - $2500 Labor Coverage
  • $600 - $3000 Labor Coverage
  • $700 - $3500 Labor Coverage
  • $800 - $4000 Labor Coverage
  • $900 - $4500 Labor Coverage
  • $1000 - $5000 Labor Coverage

Your business is appreciated!

Click here to Start a Return

Click Email link above to request a download and print return waybill.

You can also make returns in person between 8 A.M - 5 P.M Mon- Fri MST

@ 263004 Township Road 274 Greater Calgary Alberta Canada T0M 1B0

403-236-5991

Map to Allen & Sons Auto Recyclers Ltd.